Branch
Imus Branch
DRB Building, Ground Flr., Brgy. Palico IV, E. Aguinaldo Highway, Imus, Cavite- Hours
- Confirm before visiting
- Stock
- Ask current model, color and promo
- Contact
- Call / WhatsApp / Viber 0927 777 7160
Service
Ofero Warranty and Service Philippines
Use this page to check what to prepare before asking about warranty, battery care, maintenance, and branch service support for Ofero electric bikes, scooters, and e-trikes.
Warranty summary
Confirm coverage before buying or visiting for service
This table is a buyer checklist, not a final warranty promise. Final written terms can vary by model, branch, dealer, purchase date, battery option and inspection result.
| Item | Ask the branch to confirm | Bring / prepare |
|---|---|---|
| Battery | Coverage period, eligible battery option, charging misuse exclusions and replacement process. | Model, battery spec, charger, purchase proof and issue photos. |
| Motor / controller | Inspection process, labor terms, parts availability and covered conditions. | Model name, issue video and riding condition notes. |
| Charger | Correct charger compatibility, safe charging guidance and warranty handling. | Original charger, cable and outlet issue details. |
| Frame and major parts | Coverage limits, accident exclusions and branch inspection requirements. | Photos, purchase proof and description of the concern. |
| Wear parts | Brake pads, tires, bulbs and consumables are usually inspection-based. | Exact symptom and requested parts quotation. |
Parts quotation will be confirmed by the branch after inspection.
Before Service
What to prepare
- Model name, color, battery option, and purchase branch or dealer.
- Proof of purchase and purchase date.
- Clear photos or short videos showing the issue.
- Battery, charger, key, remote, or other related parts if they are part of the concern.
Buyer Reminder
Confirm final warranty terms before purchase
Warranty coverage, battery policy, parts availability, labor terms, and service schedule can vary by model, branch, and dealer. Ask for the final written policy before buying.
Service Locations
Branches and dealer stores
Every listed Ofero branch or dealer store can guide after-sales support. Contact the nearest store to confirm service schedule, warranty process, battery support, and model support.
Branch
Dasmariñas Branch
Brgy. Zone B1-A, E. Aguinaldo Highway, Dasmariñas, Cavite- Hours
- Confirm before visiting
- Stock
- Ask current model, color and promo
- Contact
- Call / WhatsApp / Viber 0927 777 7160
Branch
Las Piñas Branch
181 Alabang-Zapote Road, Las Piñas City- Hours
- Confirm before visiting
- Stock
- Ask current model, color and promo
- Contact
- Call / WhatsApp / Viber 0927 777 7160
Branch
Parañaque Branch
Arc of 17 De Marzo Street, Quirino Avenue, Parañaque City- Hours
- Confirm before visiting
- Stock
- Ask current model, color and promo
- Contact
- Call / WhatsApp / Viber 0927 777 7160
Dealer Store
Muntinlupa Branch
Unit 1 & 2, 888 National Highway, Tunasan, Muntinlupa City- Hours
- Confirm before visiting
- Stock
- Ask current model, color and promo
- Contact
- Call / WhatsApp / Viber 0927 777 7160
Dealer Store
General Trias Branch
513F San Francisco De Malabon Estate, Purok 1, Barangay Tejero, General Trias, Cavite- Hours
- Confirm before visiting
- Stock
- Ask current model, color and promo
- Contact
- Call / WhatsApp / Viber 0927 777 7160
Away From Home
Charging cabinet and battery-swap support
Ofero is continuously rolling out charging cabinets and battery-swap support in store cities for riders who are away from home and need a convenient battery option. The goal is to make battery support easier to find within around 1 km in covered areas, with actual cabinet availability confirmed by the nearest branch.
- Ask the nearest branch which active cabinets are available in your city.
- Confirm whether your exact model and battery option are supported.
- Do not rely on a cabinet location until the branch confirms current availability.
- Read the Ofero battery swap guide.
Battery Care
Basic care for lithium e-bikes
- Use the correct charger for your model and battery option.
- Avoid charging in direct rain or flooded areas.
- Let the unit cool down before charging after a long ride.
- Ask the branch before replacing battery, controller, or charger parts.
FAQ
Common buyer questions
Where can I ask for Ofero warranty or service support?
Start with the nearest Ofero branch or dealer store and confirm the service process for your exact model.
Does every Ofero store have after-sales support?
Yes. Ofero says every listed store has after-sales support for buyers. Confirm the current service schedule, warranty process, and required documents before visiting.
What should I bring for service?
Bring proof of purchase, model name, battery/charger details, and clear photos or videos of the issue when possible.
Is battery warranty the same for every model?
Warranty coverage can vary by model, dealer, purchase date, and battery option. Confirm the final written terms before purchase.
Can Ofero help when my battery is low outside home?
Ask the nearest branch about current charging cabinet and battery-swap support in your city. Ofero's rollout goal is to help riders find battery support within around 1 km in covered store areas, but active availability can vary.
Pwede ba magtanong muna bago pumunta?
Yes. Confirm stock, service availability, branch schedule, and required documents before visiting.