Service
Ofero Warranty and Service Philippines
Use this page to check what to prepare before asking about warranty, battery care, maintenance, and branch service support for Ofero electric bikes, scooters, and e-trikes.
Warranty summary
OFERO warranty by part
Counted from the day you buy your vehicle.
| Part | Warranty |
|---|---|
| Frame and swing arm | 5 years |
| Lithium battery | 2 years (leakage, or capacity below 80%) |
| Lead-acid battery (VELORA) | 1 year; our store checks the battery to decide whether a problem is covered |
| Motor, controller, charger and meter | 1 year |
| Front fork, stands, handlebar, shock absorbers, wheels and rims | 8 months |
| Brakes | 6 months (brake pads not covered) |
Covered parts are replaced free, including labor. Bring your receipt to any OFERO store. Vehicles bought from an authorized OFERO dealer have the same warranty and can be serviced at any OFERO store.
Not covered: broken cables, rust, overloading, accident or impact damage, opening the battery case yourself, or a damaged "void" label on the battery.
Before Service
What to prepare
- Model name, color, battery option, and purchase branch or dealer.
- Proof of purchase and purchase date.
- Clear photos or short videos showing the issue.
- Battery, charger, key, remote, or other related parts if they are part of the concern.
Buyer Reminder
Where to get warranty service
Bring your receipt to any OFERO store. Vehicles bought from an authorized OFERO dealer can be serviced at any OFERO store too.
Service Locations
OFERO stores
Bring your receipt to any OFERO store for warranty service. Message us first to agree a time.
- Las Piñas Metro Manila181 Alabang Zapote Road Las Piñas CityBranch pageMap
- Parañaque Metro ManilaArc of 17 De Marzo Street, Quirino Avenue, Parañaque City, Metro ManilaBranch pageMap
- Imus CaviteDRB Bldg. Palico IV Aguinaldo Highway Imus CaviteBranch pageMap
- Bacoor CaviteP.F. Espiritu III Emilio Aguinaldo Highway Bacoor CaviteMap
- Dasmariñas (new store) CaviteGround floor Reclain Bldg. Sampaloc 1 Aguinaldo Highway Dasmariñas CaviteBranch page
- Dasmariñas (old store) CaviteZone 1A Emilio Aguinaldo Highway, Guevarras DasmaBranch page
- GMA (General Mariano Alvarez) CaviteUnit 2 Yellowbell Subd. Gavino Maderan Gen. Mariano Alvarez, CaviteMap
- Tanza CaviteAntero Soriano Hi-way Amaya I, Tanza, CaviteMap
- Naic CaviteIbayo Silangan, Naic Cavite
Mon–Sun, 9:00 AM–6:00 PM at OFERO stores. OFERO also has 50+ authorized dealers with the same prices and warranty as OFERO stores. Message us on Messenger and we will tell you the dealer nearest you. Message us on Messenger · Photos, hours and contacts for every OFERO store
Battery
Removable battery
OFERO batteries are removable. Take the battery out to charge it at home, then put it back. Need a new battery? Buy one at an OFERO store.
- Message us first with your model to check the right battery, stock and price.
- Battery swap cabinets are for older OFERO models only; current models cannot use them.
- Read the OFERO battery guide.
Battery Care
Basic care for lithium e-bikes
- Use the correct charger for your model and battery option.
- Avoid charging in direct rain or flooded areas.
- Let the unit cool down before charging after a long ride.
- Ask the branch before replacing battery, controller, or charger parts.
FAQ
Common buyer questions
Where can I ask for Ofero warranty or service support?
Covered parts are replaced free, including labor. Bring your receipt to any OFERO store. Vehicles bought from an authorized OFERO dealer have the same warranty and can be serviced at any OFERO store.
Does every Ofero store have after-sales support?
Yes. Ofero says every listed store has after-sales support for buyers. Confirm the current service schedule, warranty process, and required documents before visiting.
What should I bring for service?
Bring proof of purchase, model name, battery/charger details, and clear photos or videos of the issue when possible.
Is battery warranty the same for every model?
No. Lithium batteries have a 2-year warranty (leakage, or capacity below 80%). The VELORA's lead-acid battery has a 1-year warranty; our store checks the battery to decide whether a problem is covered. Both are counted from the day you buy. Covered parts are replaced free, including labor. Bring your receipt to any OFERO store. Vehicles bought from an authorized OFERO dealer have the same warranty and can be serviced at any OFERO store.
Can Ofero help when my battery is low outside home?
OFERO batteries are removable: take the battery out and charge it at home. Current models cannot use battery-swap cabinets. You can buy a new battery at an OFERO store; message us for the price.
Pwede ba magtanong muna bago pumunta?
Yes. Confirm stock, service availability, branch schedule, and required documents before visiting.